Monday, September 23, 2013

Telephone renewals

Although it has been possible for some years now to renew loans via the catalogue, some library users still prefer to telephone the library to do so. However this service is only available during counter opening hours, and the phone can go unanswered if all members of counter staff are already helping other library users. To this end we've now introduced an automated telephone renewals service.

Callers to the renewals line (01782 733230) will now be greeted by an automated system which can handle renewals, as well as listing your loans and due dates, 24 hours a day, 7 days a week. The system will recognise either your Keele card number or your library barcode number, to which you must add a # at the end. You can list your loans, renew them, as well as learning of any other information about your library account. If your call is complicated and you still want to speak to a person, there is an option for this, but please be aware that this is only available during counter opening hours.

Please let us know what you think of this new service.

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